Shipping policy
Shipping Policy
Processing time
Orders ship within 1–2 business days (Monday–Friday, excluding holidays) from California. You’ll get a tracking number by email as soon as your order ships.
US shipping
- Free on orders over $40
- Orders under $40: the exact cost is shown at checkout
- Most US orders arrive within 2–5 business days after shipping
International shipping
We ship to many countries. Costs and options are shown at checkout. Duties and taxes are calculated and collected at checkout, so there are no surprise fees on delivery. Delivery times vary by country.
If your country isn’t available at checkout, email support@protocrate.com and we’ll do our best to make it work.
Lost or damaged packages
If your tracking hasn’t updated in 5 business days, or your package arrives damaged, email support@protocrate.com with your order number and photos if it’s damaged. We’ll replace it or refund you.
Wrong address
Double-check your address at checkout. If you spot a mistake, email us right away. We can fix it if the order hasn’t shipped yet.
Questions? support@protocrate.com or (805) 665-3146.
ProtoCrate LLC, Ventura County, CA