Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@protocrate.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@protocrate.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@protocrate.com.

Returns

We offer a 30-day return policy. You have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must:

• Be in the same condition you received it
• Show no signs of heavy use, modification, or damage
• Include all original components and hardware
• Be returned in its original packaging
• Include proof of purchase

Items that show signs of excessive wear, misuse, modification, improper installation, or damage will not be eligible for return.

To initiate a return, please contact support@protocrate.com.
Returns must be approved before being sent back. Items sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the return is due to a defect or shipping error.

Damages & Order Issues

Please inspect your order upon delivery.

If your item is:

• Damaged in transit
• Defective
• Missing parts
• Incorrect

Contact us within 5 days of delivery at support@protocrate.com with photos of the issue. We will evaluate the situation and resolve it promptly.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been altered or modified
• Products damaged due to misuse or improper assembly
• Products showing normal wear and tear

If you are unsure whether your item qualifies, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@protocrate.com.